Ok. I am so over being calm about this. Our site has been down for over 24 hours and I still don’t know when it’ll be back up. Now I am all kinds of pissed. The worst thing about this? Having no control. Basically the business is held hostage by admin until they can get to our support ticket (we are supposedly halfway up the queue) and decide that it’s “safe” for the server to have our site be live again. So we just have to sit and wait. and wait. and wait. What should have been a windfall in sales and new customers instead has turned into a nightmare of a site that doesn’t work. Who’s going to come back after seeing that? But wait…no…trying to be calm. What good is it if you’re spending your day pissed when you can’t do a thing about it? All that does is give you a headache and now that I’m often “customer service” and sometimes on the receiving end of surly complaints, I completely understand. So I’m trying not to take my frustrations out on the 6 tech guys that I’ve talked to on the phone. They are just the messenger. But. it’s. hard.
So we will wait and continue to be calm. Even if we really feel like this (NO! We did not show her how to do that. Just a funny split second moment captured on iphone by grandma. Lord knows what she was doing).