highline take 2, and a nice surprise email

October 6, 2009 |  Category:   nyc outings

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When Mark’s mom is here, she is usually content to stay home and hang out with the girls, but one thing we wanted to do was take her to the High Line, our new favorite place to take out of town guests. I loved how the landscaping, flowers and plants changed with the season and look forward to visiting in the winter (can you imagine how beautiful this place will look during a snowfall?). You can see more photos of the High Line from our first trip here.

I got a totally unexpected email today from Auster Events, the Brooklyn firm that organizes the Atlantic Antic. They read the blog post about our Antic experience and apologized for their misjudgment in placing us in the “kids” block (I didn’t even know we were in the kids section). I was floored and touched by their email. This is how you conduct a business, folks – make even the smallest vendor feel important and wanted. We decided right then and there that we’ll give the Antic another go next year, armed with lessons learned from this year’s experience.

Oh, and our leftover hot chocolate didn’t go to waste. We brought it over to Mia’s class picnic this afternoon, which was held right across the street from our house, luckily enough. It was enjoyed by all.

One last thing. I get emailed a lot of the same questions, so I made an FAQ. Look to your left under “About”.

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  • angie October 6, 2009 at 11:24 pm

    Who did the cupcakes?

  • Annie From Seattle October 6, 2009 at 11:36 pm

    Those are some migh-tee fine looking cupcakes. Are those yours?

  • Jenna October 7, 2009 at 12:01 am

    those aren’t Mark’s cupcakes. They are from a bakery in Manhattan that set up shop that day. The name escapes me at the moment…

  • Annie From Seattle October 7, 2009 at 12:50 am

    Heh…I hope you don’t think that I’m stalking you but…..

    I just read the faq. Brilliant idea! It never occurred to me to make one and yours is so funny and sincere! Love it!

    PS Tell Mark I miss the recipes. Just so he knows.

  • cyndi October 7, 2009 at 9:30 am

    Looks like I definitely need to add the High Line to our list of “must dos” for our upcoming trip to NYC 🙂

    Loved your FAQ and I can vouch that you are GREAT to work with and ALWAYS respond to emails. Thanks for offering such wonderful customer service. That’s something that seems to be seriously lacking in many businesses these days.

  • Karin October 7, 2009 at 3:28 pm

    i loved the high line this summer…and i can’t wait to go back. those cupcakes do look yummy! and, as always, your daughters are adorable!

  • Kitty October 7, 2009 at 11:11 pm

    ‘kids’ block: ah that explains the inflated Sponge Bobs etc.

    But why on earth did they make that misjudgement in the first place? I wonder what the other sections look like.

    Glad next time would likely be a more positive experience. I guess it is important to expand beyond design/foodie crowd.

  • Dinah October 10, 2009 at 9:48 am

    So glad that Auster’s going to place you guys more appropriately next year. Figuring out where to place people might be a little easier on them if they ask for optional booth or product layout photos in the vendor app. I hope you get a chance next year to walk the route and see the different stretches, Jenna. There’s a little something for everyone.

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