lots of cookies, lots of boxes

December 18, 2009 |  Category:   the biz

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whisky-cookies.jpg

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The last 2 days looked like the photos above – that’s all we did for hours and hours for days and days. Mark may have set a new record for himself for baking 2000 cookies in 7 hours. We’re pretty much done now with holiday shipping but of course instead of celebrating, the day was fraught with Post Office stress. We were feeling pretty good about ourselves right around 1pm for totally jamming and getting out all our corporate orders the last 2 days. 50 boxes the day before and 70 large boxes were ready to be shipped so Mark decided to reward himself with a scheduled postal pickup.

Now, if you live in our neighborhood and have ever seen a guy pushing a granny cart full of shipping boxes, sometimes even with 2 carts, one in each hand, that would be Mark who makes trips like this about 5-6 times a week (I told you he works hard). 70 large boxes, however, is a different story all together and too big to shlep to the Post Office. Except when the Post Office NEVER COMES. So with 40 minutes left till Post Office closing, Mark takes out both car seats (and if you’ve ever installed a booster seat, you all know how much a pain in the ass this is to reinstall) loaded up the car with as many packages as he could and sped to the Post Office, only to return to do this a second time with the rest of the packages that didn’t fit the first time around with only minutes to spare until closing.

And so, of course the question to ask is, why did this have to happen? Why can’t you expect a service to come through when you sign up for it? Why do we have that unnerving sense of mistrust when dealing with anything Post Office related? I don’t think we are ever going to schedule a Postal pick up again. He missed making a delivery to the Ace Hotel and didn’t get into the kitchen until much much later because of waiting around for something that never happened.

But folks, we are done with the mad shipping portion of the holidays. Now we’re onto the uncharted waters of preparing for 4 consecutive market days in a row next week for the Brooklyn Flea Gifted Market. Getting all our corporate and site orders out was a big relief….but it’s not over yet….

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  • Dinah December 18, 2009 at 2:05 am

    Goodness. Here I thought I was being all paranoid and missing out on a good thing by wondering, “what if they never show?” Glad Mark was able to get out all the packages in time.

    Those whisky hazelnuts are looking mighty tempting, even at this hour. Wishing you lots of stamina for this last push (and great sales!)…

  • katrin December 18, 2009 at 3:56 am

    oh jenna, that sounds – and looks – pretty hard! hope, although it is not over yet, you can celebrate a peaceful christmas with the good feeling (mostly) everything is done! wish you all the best!

  • Tara December 18, 2009 at 4:54 am

    yikes!! talk about your gray-hairs-inducing scenario!

    that cookie picture is extremely compelling though. i want a table-full of cookies like that in my apartment!

  • Christy December 18, 2009 at 5:10 am

    WOW. 70. 7-0. Large boxes at that. When you mentioned a couple of posts ago that you won’t be doing as many corporate orders this year, I thought that that decision would lighten up your workloads a bit. Guess I was wrong.

    Kudos to Mark for keeping it cool though—if it were me I would’ve screamed at the top of my voice over the phone to some poor chap who probably doesn’t even know what’s going on. Keep up the good work guys!!

  • Anna December 18, 2009 at 5:57 am

    Same here in Germany – seems like POSTAL SERVICE sucks all around the world :0(

  • paule Trudel Bellemare December 18, 2009 at 7:36 am

    your packaging is so flawless and pretty.
    Never mind what you said in an earlier post about it being very neutral colours, it is beautiful.
    Good luck with all the rest of the holiday rush, or rather what we say in french for even better luck, “merde”.

  • jennifer December 18, 2009 at 7:38 am

    Ugh, I’m so sorry! I no longer schedule carrier pickups because that is EXACTLY what happened to me. They never showed and calling the post master general to ask why not did little good. You’d think paying an arm and a leg for priority shipping would warrant some decent service. But this IS usps we’re talking about, what else would one expect. rant over. thanks. I feel better.

  • Anna/quilted giraffe December 18, 2009 at 9:42 am

    I feel for you re. the post office.

    Which days will you be at the GIFTED fair next week? I work a few blocks away and I’d love to come say hi and pick up some last-minute gifts!

  • kate December 18, 2009 at 10:27 am

    I had the same happen to me and I will NEVER again schedule a postal pick-up. It just doesn’t happen – I’ve talked to other people who have tried in NYC as well. The NYC postal system is the worst thing on earth. Nothing pushes me to the verge of tears like it.

  • Tumus December 18, 2009 at 10:58 am

    Yeah unfortunately that stupid pick up is never consistent 🙁 It’s like sure they’ll help you in the off season or if you have a couple of packages, but I’ll guarantee they almost never show when it’s “do or die”

    Glad you got it done though, tough cookies that you are.

  • Jenna December 18, 2009 at 11:04 am

    This was a paid pick up too. You can pay 15 bucks to have them come within a window of 1- 3:30. We did this last year and it was fine. We even called twice to make sure they were still coming and each time we were told that they have the pick up order and they are were just running a little late. grrr……

  • Jenna December 18, 2009 at 11:06 am

    Anna, we will be at gifted Monday – thursday. I’ll be there tuesday and thursday. Maybe see you there!

  • Nina December 18, 2009 at 11:13 am

    wow that’s a lot of orders. And that’s a good thing. I really think you should get help. If you get help, you would be able to handle more projects like cater to more corporate events or deliver to cafes and even come up with new items to sell on your etsy. So there’s always something new to expect in your shop which is not a bad thing.
    It’s okay to pay someone for help when in return you get more sales and a stable income.

  • Karissa December 18, 2009 at 11:24 am

    it is sooo irritating when usps pickup doesn’t show! I’ve never had it happen with so many boxes, but once I requested a pickup 3 days in a row for the same package and they never came…

  • Mary-Ellen December 18, 2009 at 11:41 am

    OMG, I know it doesn’t help, but I totally feel for you.

  • Lydia, Clueless Crafter December 18, 2009 at 11:44 am

    And to think amongst the boxes and sweets I had the opportunity to meet you at our fantastic Tweet-Up 2009?! I put 2 and 2 together and realized I have slammed your heavenly delights in my face (husband did too!) more than once. It’s obvious that you and your hubby demand perfection.

    I really am bummed that the opportunity wasn’t there to get to hear about your life and work more. Between being at the wrong place for a good hour (was that “clueless” of me?;-) and then being wrapped into a conversation at the tail end by those punks who pretended to know my husband, we missed quality time.

    I know we’d love to do a 2.0 of last night. Hope you’d be amenable to another gathering post holidays??!

  • Kristen December 18, 2009 at 11:46 am

    UGH to the Post Office, what is wrong with them??? I am always having “issues” with them. I feel for your frustration! Government run agencies, I tell ya….

  • Jenna December 18, 2009 at 11:48 am

    Nina, I was going to write a post about the whole “get help” thing. There are several reasons why we aren’t going that route just yet. Also, Mark doesn’t want to be pulled in so many directions like catering to corporate events or supplying to cafes (he’s got 2 other chef consulting jobs already). We’re trying to keep it manageable while the kids are young, but we shall see what the new year will bring…

  • annette December 18, 2009 at 3:08 pm

    you guys are simply amazing!!
    I stress when I only have a couple boxes to mail.

  • Sharon December 19, 2009 at 12:37 am

    OMG – how awful to be let down by USPS at such a critical time! Glad you guys made it though and wishing you tons of success at your upcoming events!

  • quyen huynh December 19, 2009 at 12:44 am

    Yup, Mark is amazing! Good to see that there is an end in site for you. Hope you have a wonderul and quiet Christmas!

  • Ivana elmundoenbici.com December 28, 2009 at 8:59 am

    You guys are amazing ! I had o great time reading the story of the cookie shoop ! your family is beautiful, the girls , the four of you ! I love your designs all of them ! and particularly in this post the packaging is so so nice !!
    I am from argentina and right now cycling from Alaska to Ushuaia so i can´t order any cookies ! but let me congratulate you all of you the four for such a great job ! I love to read your posts and recipes from Mark and see the girls in pictures !
    You really inspired me ! thanks a lot for sharing your expierences here ! the best for the 2010 !! Ivana

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